The furniture sector is a high material-use and high-waste industry. In Australia, around 30,000 tonnes of commercial furniture waste is generated each year, with an estimated 95% ending up in landfill¹. This highlights the need to move beyond the traditional linear take-make-use-waste model.
At Thinking Works, our Take-Back Program is designed to support a more circular approach to the furniture lifecycle. Our products are designed for durability and for recovery at the end of service life, with construction that supports reuse, refurbishment and recycling where practicable.
Through the program, Thinking Works products that are no longer required or have reached the end of their service life can be returned for responsible management – supporting waste reduction, improved resource efficiency, and responsible environmental management.
¹ Australian Government Department of Climate Change, Energy, the Environment and Water (DCCEEW), Designing out waste for commercial furniture and furnishings – Furniture 360, Australian Government, Canberra, 2023.
How the Program Works:
- Get In Touch
Contact ThinkingWorks to let us know which products are ready to be returned.
- Complete a Product Return Form
Provide product details and confirm the condition of the item(s).
- Arrange Drop-Off
We’ll confirm the drop-off location, timing, and any handling requirements.
- Receive and Record
Returned products are received, checked, and recorded upon arrival.
- Sort and Process
Products are assessed and directed to the most appropriate outcome:
– Reuse or refurbishment, where suitable.
– Recycling for materials such as metals, timber and cardboard.
– Responsible disposal for items that cannot be recycled
- Track and Improve
We maintain records of returned products to support transparency, measure program performance, and continuously improve our approach.
Contact Us:
To arrange a return, please complete a Product Return Form and send it to: [email protected]
For any questions, please contact our Sustainability and ESG Manager:
[email protected] or on +61(0)2 9726 7177.